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Bahrain International Airport Facilities Survey
 

This survey aims at getting a better understanding of your experience in arriavls /departures at Bahrain International Airport.

Personal Details
Nationality Country of residence
Gender Male   Female Purpose of travel
Age range Level of responsibility
   
Flight Details
Date Flight No.
Origin / Destination    
       
How do you rate the following items in terms of quality of services?
 
SNo.
Questions
Excellent
(5)
Good
(4)
Fair
(3)
Poor
(2)
Very Poor
(1)
Not
Applicable
Arrival
Departure
   
     
Ground Transportation
1 Ease of access by car / parking facilities
2 Location / access to car rental facilities
Arrivals / Departures
3 Waiting time at check in counters
4 Directional signage around the airport
5 Waiting time for baggage delivery
                   Security / Immigration Customs
6 Waitng time / efficiency at security screening
7 Waiting time at immigration / Attitude of staff
8 Custom clearance procedures / Attitude of customs staff
Terminal Comfort         
9 Seating areas comfort & capacity
10 Cleanliness of terminal areas
11 Washrooms cleanliness and location
12 Smoking policy / smoking room
13 Lounges facilities (Dilmun, Gulf Air, Cathay)
Miscellaneous Facilities
14 Cash machines (ATM) / exchange facilities
15 Public access internet / Wi-Fi
16 Business center facilities / Meet & Greet facilities
Duty free shops            
17 Layout and prices of items
18 Quality of staff services
Food & beverage         
19 Food selection and prices at arrivals / staff service
20 Food selection and prices at departurels / staff service
Suggestions / Comments (if any)



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